At SurfaceProDirect.com, we strive to provide our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns policy to make things right.
Returns Policy:
- If you are not satisfied with your new products from SurfaceProDirect.com, you can return them to us for a full refund.
- You can return any new, unopened items purchased within 90 days of delivery, no questions asked.
- To start the return process, please contact us within 90 days of delivery or complete the form on our website.
- Once we receive the product back and inspect it, we will issue you a full refund of the product(s).
- Items returned should be in their original product packaging and unused condition.
- You are responsible for shipping costs and a $25 restocking fee unless it is an error on our part.
Return Process:
- Step 1: If you would like to return an item, please contact us by filling out the form on our website, emailing us at contact@surfaceprodirect.com, or calling us at 1 (800) 967-9825.
- Step 2: Once your return is accepted, ship the product back to us for a full refund. Our return address will be noted in your return confirmation email.
Warranty:
- At SurfaceProDirect.com, we guarantee that the products you buy will be in top-notch condition.
- If a product fails due to an issue caused during shipping or a manufacturer's defect in the first 90 days of your purchase, we will work with you on getting a replacement immediately.
- To move a warranty claim forward, please fill out the form on our website and include pictures and a detailed description.
- Please note that the warranty is non-transferable.
Thank you for shopping at SurfaceProDirect.com. We hope you enjoy your purchase, and please don't hesitate to contact us if you have any questions or concerns regarding our returns policy or warranty.